January 7

Awareness: Employing the APFADS customer transformation management methodology [Vol. 1]

Establishing a human centric product culture requires you to recognize and optimize the human condition.

This means that you have an obligation to deliver a transformational product and experience from first touch to raving fan and my six part methodology highlights all the required components of successfully doing that. 

Understanding the journey and properly addressing required awareness of your customers (and employees) are your first steps.

Come join me as we address both in volume 1 of the APFADS methodology series.


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